Knowledgebase

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Do you accept payments by check?
We certainly do. All you need to do is choose Mail In Payment as your payment method. Keep in...
Views: 96

Do you offer plans with unlimited disk space and bandwidth?
The short answer to this is no. The longer answer is as follows: Although there are many...
Views: 100

Most common reasons a payment fails
Below you can find a list with the most common reasons for a failed payment for any of our...
Views: 92

My credit card was charged by Industrial-Surplus.com, LLC.
Industrial-Surplus.com, LLC. provides our credit card processing services. This is why charges...
Views: 118

My website shows: This Account Has Been Suspended
If you see this message when you try to open your website then it is obvious that your hosting...
Views: 826

What is your refund policy?
The client is eligible for a refund after canceling a Linux shared account on the following...
Views: 98

Where can I find a printable invoice?
You can find this in the billing system. From there you can view, print and pay for any invoices.
Views: 102

Will you terminate my hosting account immediately after I cancel it?
That depends on whether you request immediate account cancellation or cancellation upon...
Views: 98